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退款額 - 除非網購商品有瑕疵、遺漏或錯寄情況，否則原本訂單內所繳付的郵費以及網購平臺的3.3%手續費將不獲退還。如果顧客在原訂單内沒有繳付任何郵費，本公司將會在退貨額内扣除原訂單的運輸成本。如果顧客只退回原訂單内部分的產品，我們會根據購買數量從退貨額内按比例扣除運輸成本及3.3%平臺手續費。我們將以電話短信或電子郵件通知顧客退款額的詳細資料。
改衣或維修 – 顧客收到網購產品後，可於三個月内到任何曼黛瑪璉綫下專門店要求改衣或維修服務。顧客須帶同相關產品和收據到綫下專門店。視乎實際情況，本公司有權向客人收取適當的改衣或維修費用。
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Before applying for product returns, please kindly read the following Returns and Exchange Policy
Returns and Exchange Policy
Qualified Returns: Products bought on the Mode Marie Hong Kong Online Store that are unused, unworn, unaltered and unwashed with original product tags and online receipt may be returned for a full refund of the purchase price after the deduction of shipping and relevant costs or returned for an exchange within the time limit specified below.
Exclusion for Returns: Due to hygiene concerns, panties, girdles, shapewear, vests, bra accessories and adhesive products cannot be returned for a refund or exchange. Furthermore, we do not accept any returns, exchange or refunds on on-sale or clearance products as these sales are considered final. Any non-qualified and non-conforming return applications will be rejected. If non-qualified items are returned, you will be billed for the return shipping cost if you want the good(s) sent back to you, otherwise they will be disposed.
Return Address: Online purchases should be returned to Elegance Company, 26/F, South China Industrial Building, 1 Chun Pin Street, Kwai Chung, N.T, Hong Kong. The original purchase receipt should be returned along with the products. The customer is responsible for paying the delivery costs of product returns, and such costs will not be refunded. Online purchases cannot be returned at our physical stores.
Time Limit for Returns: The application for returns/exchanges must be made, and qualified products returned to the above address, within 14 days of product delivery.
Return Condition: All merchandise must be returned in its original condition with packaging and tags intact. No refunds will be made on goods found to be used, worn, washed, altered or damaged upon inspection.
Proof of Return: We recommend all customers to obtain a proof of postage receipt in case the products are mis-delivered.
Quality Issue / Missing / Wrongly Sent Items: If there are any quality issues, missing or wrongly sent items, please contact us via the “Contact Us” page, Whatsapp, Facebook or Instagram. We will require you to provide the photo of the good(s) involved if necessary. Return shipping costs will be refunded only on faulty items or items sent in error.
Means of Exchange: You can inform us of which products you would like to exchange for via the returns application portal, or via the Contact us” page, Whatsapp, Facebook or Instagram. The price of return products can be used as exchange credits on the online store in a one-off exchange. You will be asked to pay the delivery fee and any remaining balance after exchange credits are used. Un-used exchange credits cannot be refunded. Exchanged items are not eligible for returns afterwards. Exchanges can only be made via the online store for online purchases.
Means of Refund. Refunds can only be issued to the same payment method used for the original purchase. Once we receive the returned item(s) that are qualified for refund, we will issue your refund within 7 working days and will notify you by email or SMS. Depending on your card issuer, it may take up to a month for the funds to show back into your account.
Amount of Refund. The 3.3% e-commerce platform fee and any original/return shipping costs paid by you are not refundable, unless your items are faulty, wrongly sent or missing. Customers are responsible for return shipping cost. If you are only returning part of an online purchase, the original shipping costs and e-commerce platform fee will be deducted on a pro-rata basis (by piece) on the final refund amount.
Alteration. Alteration and/or maintenance services can be provided for all online purchase at our physical stores within 3 months of purchase. You may be charged for the alteration if deemed necessary. Please bring together your online receipt when visiting our physical stores.
We reserve the right to amend our Returns & Exchange Policy without prior notice and refuse any refund and/or exchange without any confirmation or notice from us.