送貨安排 Delivery Service
免費送貨服務 - 購物折後滿港幣500元正可享免費送貨服務一次。免費送貨服務只包括一次的送件費用。
送貨地址： 請確保您所提供的送貨地址及收貨人名稱正確。如選用順豐自取服務, 必須填寫手提電話號碼以及「順豐站或智能櫃 」的編號和地址, 例如「H852BD65P 香港九龍油尖旺區大角咀海富苑海嵐閣地下順豐智能櫃」。
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All online purchases through our website will be delivered to your shipping address by our 3rd party courier. If you would like to pick up your order at our physical stores, please make your purchase directly at one of our physical stores.
Hong Kong Local Orders
Courier and Delivery Fee: All online orders made through this website will be delivered by “SF Express” in Hong Kong. All local deliveries in Hong Kong will be charged a flat fee of $40 Hong Kong Dollars. The delivery fee will be paid together with the purchase of products, and only includes a one-time delivery.
Free Delivery Offer: All orders over $500 HKD after discounts are eligible for free delivery. The free delivery service only includes a one-time delivery.
If the parcel is returned to us due to incorrect address or unable to locate the recipient, the customer will be responsible for paying re-delivery costs ($40 HKD). Under normal circumstances, any delivery cost incurred by product returns or re-deliveries cannot be refunded; for details, please refer to our Returns and Exchange Policy.
Order processing time: Once payment is confirmed, your order will be processed within three to five working days (as some products may need to be collected from our stores before shipment) and then delivered by SF Express. Any changes after an order is placed or issues with confirming payment can lengthen the processing time.
Amending/Cancelling orders: We will process your order immediately once payment is received. If you would like to amend or cancel an order after it is placed, please contact us via Contact Us, Whatsapp, Facebook or Instagram as soon as possible. If the order has already been dispatched, the customer can only exchange or refund the products through the Product Returns procedure.
Delivery Address: Please ensure the address and recipient specified in your order are correct. If you would like to use self-pick-up services at an “S.F Store” or “EF Locker”, please ensure you have provided your mobile number in the delivery details. You are also required to provide the address and store code of your chosen pick-up point. For example, “H852BD65P G/F, Hoi Lam House, Hoi Fu Court, Tai Kok Tsui, Yau Tsim Mong District, Kowloon, Hong Kong(SF Locker)”
Estimated Delivery Time: Our 3rd party courier will deliver your order in 1-3 working days. Deliveries are usually made during 9am-6pm on weekdays. Please note that the delivery time may vary depending on actual circumstances.
Receiving your order: A signature is usually required when the order is delivered to the recipient. If no one is available to receive the parcel at the time of delivery, our courier will contact you for alternative arrangements. Please contact us if you would like to track your order online. Mode Marie will not be responsible in case of any loss or damage if the delivery was accepted and signed by someone other than the buyer or intended recipient.
Delivery Fee and Free Delivery Services: Orders to Macau will also be delivered by S.F Express for a flat fee of $60 HKD. This only includes a one-time delivery. Free delivery is available upon spending $1000 after discounts in a single order. The free delivery service only includes a one-time delivery.
All other procedures, terms and conditions for Hong Kong local orders will apply to Macau orders.
Please purchase our products through the Official Taiwan E-commerce store: https://brashop.modemarie.com.tw/
Orders to Other Regions
If you need your order delivered to other regions, please contact us via Contact Us, Whatsapp, Facebook or Instagram before placing your order.